Warranty Policy
All these warranty facilities give you limited warranty rights from FormalBD, or the manufacturer company, or the brand, for the duration specified on the product description page. The Limited Warranty Time Period starts on the date of purchase from FormalBD.com. The limited warranty applies to the physical product, and only for physical products, purchased from FormalBD.com.
The applicable warranty period commences from the date of purchase, delivery or installation whichever later, for each relevant Product (hereinafter defined)
If face any problem within valid warranty period, please contact with us or service center immediately to get service.
You must show the original Customer Copy of the Invoice or Cash Memo to authenticate your purchase.
Types of Warranty:
- Brand Warranty: In case of Brand Warranty, customers are requested to communicate with the brand authorized Customer Service Point to avail after sales service. You can also directly communicate with FormalBD customer support. We will ensure the collection of your product and safely contact the Brand on behalf of you, for availing your service warranty. Once your product has been serviced successfully, from the specific brand authorized service providers, we will deliver back the product to you.
- Service Warranty: The Service Warranty covers any material defects under normal usage during the warranty period. The following terms and conditions apply under the said warranty:
- Any malfunctioning issues will be under the service warranty coverage at the payment of a Service Fee. if the problem is not caused by the user/customer. (For example – product malfunctioning issues or battery drainage issues or power supply issues will be covered under warranty).
- Any accidental issues will void service warranty. (For example – broken body or parts, bending, scratch, dent, burn, soaked or liquid damage, will not be covered under warranty).
How to Obtain Warranty Service?
If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting FormalBD customer support at +8801945147887 or support@formalbd.com.
In case of Mobile phones, Tablets, Desktops or Laptops; you must soft reset your device and have proper data backup before sending the device. FormalBD shall not be liable for any data loss.
FormalBD will run Quality Control test to ensure the validity of the product complaint. If the complaint or issues are found to be valid, then FormalBD will take appropriate measures to rectify the issue complained about. FormalBD may also send the product to their authorized seller, for expert opinion.
The servicing process may take 7-30 working days, depending on the product type.
If any additional parts are required to fully ensure functionality of the product, then you (the customer) will have to bear the cost in advance through bKash/Cash, once contacted by FormalBD. Unless it falls within the duration of the Parts Warranty.
If your product is non-functional on arrival, or is otherwise eligible for return and replacement, you can call FormalBD at +8801945147887 within 24 hours of delivery to avail a return or replacement. You may check our Replacement and Exchange Policy for more details.
In an event, where more than 24 hours have passed after product delivery, you will no longer be able to claim a return or replacement of your purchased product. However, if the product has a warranty, it will be included within the packaging and can be used to claim the product warranty. All you need to do is make a call to our customer service to claim warranty service. Customer will bear pick-up and delivery charge when we deliver the service product.
Violations Against Warranty:
Including but not limited to customer induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.
Do I Need to Pay for Repairs?
- If your product is within the warranty duration and is damaged by mechanical or electrical systems, you don’t have to worry about the repairing cost. You will be covered.
- If your product is past the warranty duration or is physically damaged, you will be responsible for the repair cost.
This Warranty won’t Cover the Following Reasons:
- Cosmetic damages such as scratches, nicks, stains and dents.
- Consumable parts such as batteries, or accessories such as remote unless product damage has occurred due to a defect in materials or workmanship.
- Damage caused by service performed by anyone who is not an authorized service provider of FormalBD.com.
- Damage to a product that has been modified or altered before submitting any complaint to FormalBD.
- Modification or service by anyone other than warranted seller/brand/manufacturer.
- Failure or damage resulting from negligence, misuse, abuse, accident, modification, power surges, improper maintenance, unsuitable physical or operating environment, water (in excess of specifications), flood, fire, natural disasters, or other acts of nature or external causes.
- Damage due to not using product according to the product information materials or user guides.
- Products or parts with an altered identification label or from which the identification label has been removed.
- If any customer gets servicing done by any unauthorized third party service provider, then the service warranty will become void even if the duration has not yet expired.