Valid Reasons for Replacement an Item:
1. Delivered Product is damaged (physically destroyed or broken) / defective. (See the note no. 1)
2. If the Product is completely different from the picture on the website.
3. Delivered Product is incomplete (missing parts).
4. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us by phone, FB messages or Email. Your product may be eligible for refund or replacement depending on the product category and condition.
5. Please note that some products are not eligible for a return if the product is “No longer needed”.
6. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy.
Conditions for Returns:
1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturer’s box.
4. You must need to show unboxing video for the proof.
How Much Time Do You Have to Return a Product for Replacement?
Items sold on FormalBD can be returned within 24 hours from the delivery time, provided they are eligible for return.
1. No complaints will be accepted after checking and receiving the product in front of the delivery man.
2. You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.
3. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.